FAQ

FAQ

Order Issues, Changes and Cancellations

 

How do I change the shipping address for my order?

We recommend contacting our customer support team at contact@taylorboardshort.co as soon as possible to request a change. We are really fast at processing and packing your order so often no changes can be made after you have placed your order. If your item is sent to the wrong address you may need to contact your local postal service and organise a re-delivery.

 

How do I change the email address for my order?

We recommend contacting our customer support team at contact@taylorboardshort.co as soon as possible to request a change.

 

How do I cancel my order?

We are really fast at processing and packing your order so often it is too late to cancel an order. If you wish to cancel your order please submit a request with our customer support team at contact@taylorboardshort.co as soon as possible and we will have your order cancelled if it has not yet been processed and packed. If it is too late to cancel your order you may be able to return any unwanted items for an exchange or store credit once you’ve received your order.

 

How do I change a product in my order?

We are really fast at processing and packing your order so often no changes can be made after your order has been placed. You may be able to cancel your order and create a new one. If you wish to do so please submit a request with our customer support team at contact@taylorboardshort.co as soon as possible and we will have your order cancelled if it has not yet been processed and packed. If it is too late to cancel your order you may be able to return any unwanted items for an exchange or store credit once you’ve received your order.

 

What do I do if I did not receive my confirmation email?

If you have not received a confirmation email please contact our customer support team at contact@taylorboardshort.co providing your name and order number and we will have the confirmation email re-sent.

 

What do I do if my company name does not appear on my confirmation email?

If your company name does not appear on your confirmation email this does not mean it will not be included on the label when your item is shipped. If you would like confirmation please contact our customer support team at contact@taylorboardshort.co.

 

What do I do if I am having trouble with my payment method?

We accept Visa, MasterCard, American Express and PayPal. If your payment is declined, this is a decision that is made by your cardholder. This could be due to a number of reasons including incorrect card number, expiry date, account balance or even spending habits. Please contact your bank to find out exactly why your payment was declined. Alternatively, you can pay via PayPal. This is one of the most secure form of payment online, you can sign up for free at www.paypal.com.

 

Shipping and Tracking

 

How long does shipping take?

Shipping within Australia can take between 3 and 7 business days for delivery from the date of purchase. International orders take 5 to 15 business days depending on your location. These time frames are given as guides and do not account for any exceptional circumstances such as customs, weather and other delays. If you would like a more accurate time frame please contact our customer support team at contact@taylorboardshort.co providing them with your location.

 

What if I have not received my tracking information?

You should receive a tracking notification within 3 business days of your purchase. If you have not received a tracking number for your order after 3 business days please contact our customer support team at contact@taylorboardshort.co providing them with your name and order number.

 

How do I change my shipping option?

Unfortunately we are not able to change your shipping option after your order has been placed. You may be able to cancel your order and create a new one. If you wish to do so please submit a request with our customer support team at contact@taylorboardshort.co as soon as possible.

 

What countries do you ship to?

We ship to most countries worldwide. For a more detailed list please visit our Shipping Page or contact our customer support team at contact@taylorboardshort.co.

 

Does Taylor Boardshort Co. cover customs duties, taxes and VAT?

Taylor Boardshort Co. is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

 

Returns and Warranty Claims

 

How do I return a product?

If you would like to return a product for a different style/size or your product contains a defect please contact our customer support team at contact@taylorboardshort.co. Unfortunately, as our website provides a detailed description and imagery of our products, we do not allow for any refunds if you do not like the product. Taylor Boardshort Co. also does not cover any damage or general wear and tear that may occur in the use of the product.

 

I would like an update on the status of my return.

Please contact our customer support team at contact@taylorboardshort.co.

 

Care and Specifications

 

How do I best take care of my shorts?

To best take care of your shorts please rinse immediately after use as swimwear. Use warm gentle machine wash with like colours. Do not bleach. Do not tumble dry. Warm iron inside out. Do not dry clean.

What are the specifications of your shorts?

Our shorts are made of 100% polyester microfiber, they have a polyester mesh lining and zinc alloy side fasteners and zips with electro plating. For details on sizing please view our sizing chart.

 

Press Contact and Media

 

How do I become a social media ambassador for Taylor Boardshort Co?

Please contact our customer support team at contact@taylorboardshort.co and provide your name, location and details of your appropriate social media account(s).

 

How do I collaborate with Taylor Boardshort Co?

Please contact our customer support team at contact@taylorboardshort.co and provide the details on your proposed collaboration.

 

Discounts and Competitions

 

I forgot to use my discount code?

Please contact our customer support team at contact@taylorboardshort.co providing them with your name, order number and discount code.

 

What if my discount code doesn’t work?

Please contact our customer support team at contact@taylorboardshort.co providing them with your name and discount code.

 

What if I won a competition but have not been contacted?

Please contact our customer support team at contact@taylorboardshort.co with your name and the details of the competition that you have won.

 

Other

 

What if my question is not here?

If you have any other questions please don’t hesitate to reach out to our customer support team atcontact@taylorboardshort.co.